STANDARD TERMS AND CONDITIONS - ACE YOUR INTERVIEW LIMITED

Effective date: 21st April 2025

 

1: Where to find information about us and our products and services

You can find everything you need to know about us, Ace Your Interview Limited, and our services on our website (www.medicalinterviewprep.com). We also confirm the key information to you in writing after you order, either by email, in your online account or on paper.

 

2: When you buy from us you are agreeing that:

 

3: We only accept orders when we've checked them

We contact you to confirm we've received your order and then we contact you again (normally within 24 hours) to confirm we've accepted it.

 

4: Sometimes we reject orders

Sometimes we reject orders, for example, because you are located outside the UK, or because the product or service was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

 

5: We charge you when you order

However, for some products or services we may take payment at regular intervals, as explained to you during the order process.

 

6: We charge interest on late payments

If we're unable to collect any payment you owe us we may charge interest on the overdue amount at the rate of 2% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

 

7: We pass on increases in VAT

If the rate of VAT changes between your order date and the date we supply the product or service, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

 

8: We're not responsible for delays outside our control

If our supply of your product or service is delayed by an event outside our control, such as failures of communication systems we use or strikes, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team: [LINK TO OR WEBSITE ADDRESS FOR CUSTOMER SERVICE TEAM PAGE OR TELEPHONE NUMBER FOR TEAM] to end the contract and receive a refund for any products or services you have paid for in advance, but not received.

 

9: Products and services can vary

We constantly update our products and services following feedback from our clients. We make no representation or warranty as to the result you will achieve having purchased our products and services.

 

10: You have a legal right to change your mind

Your legal right to change your mind. For most of our products and services, you have 14 days after the date we confirm your order to change your mind about a purchase, but:

  • You lose the right to cancel any service, when it's been completed (and you must pay for any services provided up the time you cancel).
  • You lose the right to cancel your purchase of any digital product, when you start to download or stream it.

How to let us know and what happens next. If you change your mind contact our Customer Service Team: [email protected]. We refund you as soon as possible and within 28 days of you telling us you've changed your mind. We refund you by the method you used for payment. We don't charge a fee for the refund.

 

11: You can end an on-going contract (find out how)

We tell you when and how you can end an on-going contract with us (for example, for regular services or a subscription to digital content) during the order process and we confirm this information to you in writing after we've accepted your order. If you have any questions, please contact our Customer Service Team: [email protected]

 

12: You have rights if there is something wrong with your product or service

If you think there is something wrong, you must contact our Customer Service Team: [email protected]. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk.

 

Summary of your key legal rights

If your product is digital content, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:

·    If your digital content is faulty, you're entitled to a repair or a replacement.

·    If the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.

·    If you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation

If your product is services, the Consumer Rights Act 2015 says:

·    You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.

·    If a price hasn't been agreed upfront, what you're asked to pay must be reasonable.

·    If a time hasn't been agreed upfront, it must be carried out within a reasonable time.

 

We can change products, services and these terms

 

13: We can change products, services and these terms

Changes we can always make. We can always change a product or service:

  • to reflect changes in relevant laws and regulatory requirements;
  • to make minor technical adjustments and improvements, for example to address changes in practice. These are changes that don't affect your use of the product or services; and
  • to update content, provided that the content always matches the description of it that we provided to you before you bought it.

Changes we can only make if we give you notice and an option to terminate. We can also make the following types of change to the products, services or these terms, but if we do so we'll notify you and you can then contact our Customer Service Team: [email protected] to end the contract before the change takes effect and receive a refund.

 

14: We can suspend supply (and you have rights if we do)

We can suspend the supply of a product or service. We do this to:

  • deal with technical problems or make minor technical changes;
  • update the product or service to reflect changes in relevant laws and regulatory requirements; or
  • make changes to the product or service (see We can change products, services and these terms).

We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend supply, or tell you we're going to suspend supply, for more than 1 month you can contact our Customer Service Team: [email protected] to end the contract and we'll refund any sums you've paid in advance for products or services you won't receive.

 

15: We can withdraw products or services

We can stop providing a product or a service, such as an ongoing service or a subscription for digital content. We let you know at least 1 month in advance and we refund any sums you've paid in advance for products or services which won't be provided.

 

16: We can end our contract with you

We can end our contract with you for a product or service and claim any compensation due to us (including enforcement costs) if:

  • you don't make any payment to us when it's due and you still don't make payment within 5 days of our reminding you that payment is due;
  • you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product or service, for example, dates of your interview, your qualification levels and expectations.

 

17: We don't compensate you for all losses caused by us or our products or services

We're not responsible for losses you suffer caused by us breaking this contract if the loss is:

  • Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
  • Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We're not responsible for delays outside our control.
  •  Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.
  • A business loss. These terms are intended for consumer use only. A “business loss” relates to your use of a product or service for the purposes of your trade, business, craft or profession, for example loss of profit, loss of business, business interruption or loss of business opportunity.

To the extent that you use a product or service for the purposes of your trade, business, craft or profession then, save in respect of any liability which cannot legally be limited, our total liability to you for all losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to what you paid for the relevant product or service and all claims for loss of opportunity, profit or indirect or consequential loss are wholly excluded.

 

18: We use your personal data as set out in our Privacy Notice

How we use any personal data you give us is set out in our Privacy Notice which is available on our website.

 

 

19: You have several options for resolving disputes with us

Our complaints policy. Our Customer Service Team at www.medicalinterviewprep.com will do their best to resolve any problems you have with us or our products or services as per our on our website at www.medicalinterviewprep.com.

Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to the London Arbitration Centre (“LAC”) through their website at www.londonarbitrationcentre.com. LAC does not charge you for making a complaint and if you're not satisfied with the outcome, you can still go to court.

You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

 

20: Other important terms apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for supplying your product or the services. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.  If you're unhappy with the transfer you can contact our Customer Service Team: [email protected] to end the contract within 10 calendar days of us telling you about it and we will refund you any payments you've made in advance for products or services not yet provided.

You can only transfer your contract with us to someone else if we agree to this. We may not agree to a transfer to a new owner of the product or services if, for example, we are restricted from selling into the area in which the transferee is based or our services are not relevant to that person. We can require the new owner to prove you transferred the product or service to them and that you have not taken any benefit from the services already.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.